SHIPPING POLICY

Our aim is to use as minimal packaging as possible, whilst ensuring that your items are protected and arrive safely and in fantastic condition.

All deliveries will be sent out in a recyclable cardboard box/envelope, with recyclable paper or card packing filler, and sealed with recyclable paper tape. (On occasion we may reuse some of our own boxes/packaging for outgoing deliveries to avoid as much waste as possible and keep reusing!)

We also continually liaise with all our suppliers to ensure that they share our approach to packaging.

 

Our aim is to always avoid plastic.

Our preferred postal method is Royal Mail. Delivery costs are charged at a standard rate, based on weight and the delivery method selected by you.

 

UK delivery costs:

  • Royal Mail 2nd Class (Signature, 2 Working Days) - 0kg–2kg £3.95 

  • Royal Mail Tracked 48 (2 Working Days, Tracked) - 0kg–2kg £4.74 

  • Royal Mail Tracked 24 (Signature, 1 Working Day, Tracked) - 0kg–2kg £5.82 

  • Royal Mail Medium Parcel (Tracked 48, Signature) - 2.01kg–20kg £7.62 

  • Free shipping for all orders over £75

Other delivery destinations

We also ship internationally, with prices starting at £10. Shipping costs vary wildly for each country, and is based on weight so is calculated at the checkout. We can deliver to the following countries: 

France, Spain, Ireland, Germany, Poland, Italy, Portugal, Greece, USA, Canada, 

Switzerland, Finland, Sweden, India, Austria, Belgium, Denmark 

Other delivery details 

Delivery times vary depending on location but we expect most orders to reach you within 1-7 working days for UK orders and 5-20 days for international orders.

We do not dispatch items on weekends or bank holidays, these will be dispatched on the next business day.

RETURNS POLICY

  • Broken or faulty items will be replaced if we are notified within 5 days of receipt.

  • Please email us a photograph and full description at info@lapomme.co.uk to order your replacement.

  • If you do not wish to keep your purchase and wish to return it, return it to us unopened and undamaged within 28 days of purchase and you will receive a full refund on receipt of return.

  • The customer shall be responsible for all return postage costs and these cannot be refunded.

OPENING HOURS

Mon - Fri: 7am - 10pm
​​Saturday: 8am - 10pm
​Sunday: 8am - 11pm

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© 2020 La Pomme Ltd

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